The Manual Intervention Report will list all situations where manual intervention is/was required. Manual intervention is sometimes required to fill an absence or contact a replacement employee about an assignment being cancelled or shortened. This report will give you all the details you need to handle the situation manually. This same information is emailed to the Automated Dispatch system administrator(s).
Absence ID
-
Enter the range of ID's to report on. Search to view valid ID's. Each absence/dispatch entered is assigned a unique ID number. Enter the same ID in the From and To field to view the information for a single absence/dispatch.
Timestamp
-
Enter the range of timestamps to report on. Selection by timestamp allows you to view all transactions between two specific times.
Employee Categories
-
Enter a valid Category if you want to run the report on a specific Category. Leave blank to run it for all.
Log Type
-
Enter up to 10 log types to view on this report. Use the binoculars to search the valid log types.
-
If no log types are entered, transactions will be selected regardless of type.
|
Selection |
Description |
|---|---|
|
M |
Manual Dispatch is Required |
|
N |
Warning Message |
|
O |
Manual Return Emp Call Required |
|
T |
Manual Creation of Abs Record |
|
U |
Manual Creation of Dis Record |
|
Y |
Manual Cancel Abs Call Required |
|
X |
Close or Cancel of Manual Intervention |
Subjects
Enter up to 10 subjects to be used in the selection process. Search for valid subject codes. Only Absences that contain the subject codes selected will be selected for reporting.
Report Sort
-
enter a valid selection as to how you would like the report to sort.
|
Selection |
Description |
|---|---|
|
I |
Absence ID |
|
A |
Absent Employee |
|
D |
Dispatch Employee |
|
T |
Timestamp |
|
Z |
Additional Statistics |
Note: if using the Z - Additional Statistics, only ever run the Manual Intervention Report for one day.
The Additional Statistics option will provide information on the following for each Absence ID:
-
Number of Searches
-
Total Search Time (Seconds)
-
Call Outs To Offer Job
-
Employees Considered
Employee Sort
-
Enter a valid selection as to how you would like to sort the employees.
|
Selection |
Description |
|---|---|
|
A |
Alphabetic by Employee Name |
|
N |
Numeric by Employee Number |
Employee Selection
-
Indicate if you want to run the report for All Employees or Selected Employees. If you chose Selected you can run the report for a specific employee.
|
Selection |
Description |
|---|---|
|
A |
All Employees |
|
S |
Selected Employees |
Report Title
-
If you want a report title to appear on this report then you can enter one here.