The Automated Dispatch In-Line Usage Report is used to monitor the usage of each of the incoming Automated Dispatch lines. You can run the report in three ways - by generating a Graph, by Percentage of an Hour or by Minutes
Date Range
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Enter the start and end dates for the usage of telephone lines to include in this report. Only activity that happened during the above specified period will be reported. This date range is not linked to the actual date the absence occurred on. It is the date that the absence was called in to Automated Dispatch system.
Employee Categories
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Enter up to 10 Employee Categories. Employees matching the entered categories will be considered for reporting. If no categories are entered, all employees will be considered for reporting.
Report Format
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Enter 'G' to generate this report in a graph format.
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Enter 'P' to generate this report showing the percentage of each hour that each incoming line was busy.
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Enter 'M' to generate this report showing the actual minutes per hour that each incoming line was busy.
Report Title
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Enter the title for the report. This will appear on every page header of the report.