Completed
Telephone Audit Trail Report Enhancements
What we’re doing:
The telephone audit trail report has been enhanced to:
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the report can be run by date and timestamp (originally was just date)
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display line usage statistics (how much and how often much is each line getting used throughout the day)
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display average callout durations
Why we think you’ll like it:
The enhancements to the telephone audit trail report will give dispatchers a better sense of how busy their lines, when the busiest times are, and how much time each job is taking to dispatch. Being able to run the report by selecting a timestamp along with the date makes auditing ADS calls more efficient.
Learn more:
To run the Telephone Audit Trail Report, go to Atrieve Web > HR > Dispatches > Automated Dispatch Reports > ADS Telephone Audit Trail Report.